Key Mitra (“we”, “our”, “us”) operates the Key Mitra mobile application. This Privacy Policy explains how we collect, use, and protect your information when you use our app.

1. Information We Collect

• Account details: name, mobile number, email, password/OTP verification data

• Profile and address details you provide

• Order, cart, payment-related transaction details

• Device information such as device model, OS, and FCM notification token

• App usage data needed to improve performance and support

• Location only if you grant permission for delivery/service features

2. How We Use Your Information

• To create and manage your account

• To process orders and provide customer support

• To send OTP, order updates, and promotional notifications (with your consent where required)

• To improve app features, security, and user experience

• To prevent fraud and unauthorized access

3. Sharing of Information

We do not sell your personal data. We may share limited information with:

• Payment gateways and logistics partners to complete your orders

• Cloud/notification service providers (such as Firebase) to deliver app services

• Authorities if required by law

4. Data Security

We take reasonable technical and organizational measures to protect your data. However, no method of transmission over the internet is 100% secure.

5. Permissions

Depending on features you use, the app may request:

• Internet access

• Camera / photos (profile or uploads)

• Notifications

• Location (if needed for delivery-related features)

You can manage permissions anytime in your device settings.

6. Data Retention

We retain your information only as long as needed for account, orders, legal, and support purposes, or until you request account deletion.

7. Your Rights

You may request access, correction, or deletion of your account/data by contacting us. Account deletion may be available in the app where supported.

8. Children’s Privacy

Key Mitra is not intended for children under 13. We do not knowingly collect data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the app means you accept the updated policy.

App: Key Mitra